Taser long ago locked down the market for “less than lethal” (but still frequently lethal) weapons. It has also written itself into the annals of pseudoscience with its invocation of not-an-actual-medical condition “excited delirium” as it tried to explain away the many deaths caused by its “less than lethal” Taser.

These days Taser does business as Axon. In addition to separating itself from its troubled (and somewhat mythical) past, Axon’s focus has shifted to body cameras and data storage. The cameras are the printer and the data storage is the ink. The real money is in data management, and that appears to be where Axon is headed next. And, of course, like pretty much everyone at this point, the company believes AI can take a lot of the work out of police work. Here’s Thomas Brewster and Richard Nieva with the details for Forbes.

On Tuesday, Axon, the $22 billion police contractor best known for manufacturing the Taser electric weapon, launched a new tool called Draft One that it says can transcribe audio from body cameras and automatically turn it into a police report. Cops can then review the document to ensure accuracy, Axon CEO Rick Smith told Forbes. Axon claims one early tester of the tool, Fort Collins Colorado Police Department, has seen an 82% decrease in time spent writing reports. “If an officer spends half their day reporting, and we can cut that in half, we have an opportunity to potentially free up 25% of an officer’s time to be back out policing,” Smith said.

If you don’t spend too much time thinking about it, it sounds like a good idea. Doing paperwork consumes a large amounts of officers’ time and a tool that automates at least part of the process would, theoretically, allow officers to spend more time doing stuff that actually matters, like trying to make a dent in violent crime — the sort of thing cops on TV are always doing but is a comparative rarity in real life.

It’s well-documented that officers spend a large part of their day performing the less-than-glamorous function of being an all-purpose response to a variety of issues entirely unrelated to the type of crimes that make headlines and fodder for tough-on-crime politicians.

On the other hand, when officers are given discretion to handle crime-fighting in a way they best see fit, they almost always do the same thing: perform a bunch of pretextual stops in hopes of lucking into something more criminal than the minor violation that triggered the stop. A 2022 study of law enforcement time use by California agencies provided these depressing results:

Overall, sheriff patrol officers spend significantly more time on officer-initiated stops – “proactive policing” in law enforcement parlance – than they do responding to community members’ calls for help, according to the report. Research has shown that the practice is a fundamentally ineffective public safety strategy, the report pointed out.

In 2019, 88% of the time L.A. County sheriff’s officers spent on stops was for officer-initiated stops rather than in response to calls. The overwhelming majority of that time – 79% – was spent on traffic violations. By contrast, just 11% of those hours was spent on stops based on reasonable suspicion of a crime.

In Riverside, about 83% of deputies’ time spent on officer-initiated stops went toward traffic violations, and just 7% on stops based on reasonable suspicion.

So, the first uncomfortable question automated report writing poses is this: what are cops actually going to do with all this free time? If it’s just more of this, we really don’t need it. All AI will do is allow problematic agencies and officers to engage in more of the biased policing they already engage in. Getting more of this isn’t going to make American policing better and it’s certainly not going to address the plethora of long-standing issues American law enforcement agencies have spent decades trying to ignore.

Then there’s the AI itself. Everything at use at this point is still very much in the experimental stage. Auto-generated reports might turn into completely unusable evidence, thanks to the wholly expected failings of the underlying software.

These reports, though, are often used as evidence in criminal trials, and critics are concerned that relying on AI could put people at risk by depending on language models that are known to “hallucinate,” or make things up, as well as display racial bias, either blatantly or unconsciously.

That’s a huge problem. Also problematic is the expected workflow, which will basically allow cops to grade their own papers by letting the AI handle the basics before they step in and clean up anything that doesn’t agree with the narrative an officer is trying to push. This kind of follow-up won’t be optional, which also might mean some agencies will have to allow officers to review their own body cam footage — something they may have previously forbidden for exactly this reason.

On top of that, there’s the garbage-in, garbage-out problem. AI trained on narratives provided by officers may take it upon themselves to “correct” narratives that seem to indicate an officer may have done something wrong. It’s also going to lend itself to biased policing by tech-washing BS stops by racist cops, portraying these as essential contributions to public safety.

Of course, plenty of officers do these sorts of things already, so there’s a possibility it won’t make anything worse. But if the process Axon is pitching makes things faster, there’s no reason to believe what’s already wrong with American policing won’t get worse in future. And, as the tech improves (so to speak), the exacerbation of existing problems and the problems introduced by the addition of AI will steadily accelerate.

That’s not to say there’s no utility in processes that reduce the amount of time spent on paperwork. But it seems splitting off a clerical division might be a better solution — a part of the police force that handles the paperwork and vets camera footage, but is performed by people who are not the same ones who captured the recordings and participated in the traffic stop, investigation, or dispatch call response.

And I will say this for Axon: at least its CEO recognizes the problems this could introduce and suggests agencies limit automated report creation to things like misdemeanors and never in cases where deadly force is deployed. But, like any product, it will be the end users who decide how it’s used. And so far, the expected end users are more than willing to streamline things they view as inessential, but are far less interested in curtailing abuse by those using these systems. Waiting to see how things play out just isn’t an acceptable option — not when there are actual lives and liberties on the line.

Axon, most famous for producing Tasers, is again making the sort of headlines it really shouldn’t make.

Everyone knows Taser. The company produces the most-used “less lethal” weapons cops deploy. “Less” is the key word here. It’s basically a cattle prod for humans but one that’s routinely deployed with less care than a cattle prod, even if its manufacturer instructs cops to limit the number of uses per minute or cautions against over-use of drive stun mode. People with heart conditions shouldn’t be tased, but no one’s consulting medical files before affecting arrests. People who’ve just doused themselves with gasoline definitely shouldn’t be tased, but you go to war with the army you have.

Axon is now more interested in selling body cams to cops. It will still sell you all the Tasers you want, but the real money is in the data storage and access market. It’s the inkjet printer plan, but for cops. The body cams are the loss leaders. Record all you want, but storing and accessing recordings will cost you, much in the same way your $29.99 printer won’t function until you buy a $70 3-color ink refill.

This shift in focus has allowed Axon to make more money while distancing itself from Tasers and the damage done — something it definitely needed to do as medical association after medical association refused to recognize “excited delirium” as an actual health condition.

For some reason, Axon seems to have a problem with accepting rejection, despite being the most-recognized name in the lucrative body cam field. A little more than four years ago, Axon generated negative headlines for refusing to gracefully accept the termination of a contract. The Fontana, California police department discontinued its use of Axon body cameras, making its $4,000/year contract with Axon’s Evidence.com completely useless.

Axon refused to take the L. It responded to the Fontana PD’s suggestion it would not continue to pay the bill for services it wasn’t using with this:

The only cancellation term is Termination for Non-Appropriations or lack of funding. There is a negative effect, however, as it can affect the credit rating of the City. Since we are looking at about nine months it would probably make more sense to ride out the rest of the contract…

In other words, Axon suggested it would report each month of non-payment to credit agencies, dragging down the city’s credit rating simply because it didn’t want to pay for something it wasn’t using.

While some might defend Axon by saying “the city signed a contract!,” that argument doesn’t hold up. The contract (contractually!) gave the city this option: “termination for convenience.” That clause meant the city could cancel the contract for exactly the reasons stated: it no longer required Axon’s storage and access services because it was no longer using the company’s body cameras.

Axon is doing this shit again, albeit for much different reasons. As Sam Kmack reports for AZCentral, Axon is again behaving in an extremely petty fashion because it didn’t get what it wanted.

Scottsdale’s city attorney confirmed in a sharply worded letter that an Axon employee had contacted a city planning commissioner’s boss about the official’s opposition to a controversial project.

“This type of action tends to raise public concern about the integrity of the city’s public hearing process,” City Attorney Sherry Scott wrote in a letter dated Friday. “It can also have a chilling effect on … public officials’ willingness to serve in their volunteer capacity.”

Here’s the thing about city and town commissioners. Being a commissioner isn’t their only job. Most commissioner positions don’t pay enough to be anyone’s only job. On top of that, their work for the locales they represent doesn’t consume 40 hours a week, 52 weeks a year.

So, when Axon pitched the city of Scottsdale a plan to build 2,000 apartment units near its proposed headquarters, it assumed the city would choose to ignore the fact that the location it had chosen wasn’t actually zoned for apartment construction.

Axon reps attended a city meeting in January, hoping to convince commissioners that rezoning the area to give Axon what it wanted would be a win for all Scottsdale residents. The commissioners disagreed, with Planning Commissioner Christian Serena being the most vocal in his objections.

Last month, Serena informed the city attorney a member of “Axon’s leadership” had contacted his day job, allegedly telling his employer (Merrill Lynch), presumably insinuating that his day job presented some form of conflict of interest since Merrill Lynch has also made overtures to Axon in an attempt to secure its (still-undefined) business.

Scott confirmed in the letter, addressed to Axon’s lawyer, an Axon employee did contact Serena’s employer, Merrill Lynch.

“It is apparent to me that an Axon employee did contact Commissioner Serena’s employer to discuss dissatisfaction with Commissioner Serena’s public hearing comments,” Scott wrote.

This “dissatisfaction” was explained more explicitly in Axon CEO Rick Smith’s response to the city attorney’s letter.

“Your March 1st letter was in the hands of multiple media outlets within hours of receipt. Up to this time, we limited our correspondence with media out of respect for the integrity of the process,” Smith’s letter read. “Unfortunately, it appears some within the City are more focused on prioritizing political theater.”

Smith’s letter contends Serena may have had a conflict of interest in deciding on Axon’s project because “Merrill Lynch (and its parent company) Bank of America have been unsuccessful in winning Axon’s business” despite approaching the company on “several occasions.”

Whew. That’s not even a denial. That’s pretty much an admission someone pretty far up the org chart tried to convince the commissioner’s employer that Serena was supposedly rejecting Axon’s request for re-zoning solely because Merrill Lynch’s courtship of Axon had been unsuccessful.

Even if this were true (and there’s not a whole lot of reason to believe it is), the proper way to handle this would be to take it up with the city’s commissioners, rather than approach a commissioner’s day job and try to get them reprimanded, if not fired, simply because Axon failed to convince a city government to alter the regulatory landscape to indulge one company’s wishes.

It’s not a good look, especially for a company that relies almost solely on contracts with government agencies to make ends meet. And it’s definitely not a good look for a company that’s done this sort of thing before. Sure, this may seem like two unrelated instances, but if it’s been caught doing this twice, there’s a good chance it’s gone a bit thuggish in the past, but has managed to escape being called out publicly.