Monday is National Streaming Day, an “unofficial holiday” invented by Roku. And while the company is using it as an excuse to mark down prices on some media streaming hardware, Roku is also offering some pretty nice streaming media deals. Want to catch up on the latest shows or movies on STARZ, Acorn, Cinemax or […]
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Roku makes some of the best streaming devices, offering control over what you watch. It lets you access your favorite movies, TV shows, sports events, and music whenever you like. You can also enjoy popular services like Prime Video, Netflix, and HBO Max on it. Like most smart devices in your home, Roku is also on a network, and you might need its IP address for troubleshooting. This guide shows you how to find your Roku IP address using your remote, the Roku mobile app, a Chrome extension, and a router.
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Everyone with a Roku TV or streaming device will eventually be forced to enable two-factor authentication after the company disclosed two separate incidents in which roughly 600,000 customers had their accounts accessed through credential stuffing.
Credential stuffing is an attack in which usernames and passwords exposed in one leak are tried out against other accounts, typically using automated scripts. When people reuse usernames and passwords across services or make small, easily intuited changes between them, actors can gain access to accounts with even more identifying information and access.
In the case of the Roku attacks, that meant access to stored payment methods, which could then be used to buy streaming subscriptions and Roku hardware. Roku wrote on its blog, and in a mandated data breach report, that purchases occurred in "less than 400 cases" and that full credit card numbers and other "sensitive information" was not revealed.
Roku users across the country were met with a rude awakening this week when their TVs and streaming devices became unusable. The culprit? Roku’s firm “my way or the highway” stance, which requires users to consent to its updated dispute resolution terms — essentially holding their streaming device hostage until they do.
According to TechCrunch, the company had earlier sent out a notification email outlining changes to the terms, noting that continued use of Roku’s products or services would constitute agreement to these terms. However, users only discovered the new terms when their devices were disabled and have now taken to the Roku community forums to voice out their frustration.
Roku customers are threatening to stop using, or to even dispose of, their low-priced TVs and streaming gadgets after the company appears to be locking devices for people who don't conform to the recently updated terms of service (ToS).
This month, users on Roku's support forums reported suddenly seeing a message when turning on their Roku TV or streaming device reading: "We've made an important update: We’ve updated our Dispute Resolution Terms. Select ‘Agree’ to agree to these updated Terms and to continue enjoying our products and services. Press * to view these updated Terms." A large button reading "Agree" follows. The pop-up doesn't offer a way to disagree, and users are unable to use their device unless they hit agree.
Customers have left pages of complaints on Roku's forum. One user going by "rickstanford" said they were "FURIOUS!!!!" and expressed interest in sending their reported six Roku devices back to the company since "apparently I don't own them despite spending hundreds of dollars on them."
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